Refund & Billing Policy

Trzask AI plans and digital entitlements are delivered electronically. Once payment is confirmed, access is granted to the account that initiated the checkout flow or to the account identified by the confirmed payment record.

Paid plans may include premium access, higher limits, monthly included usage, and access to premium creative workflows. Included usage resets according to the active billing cycle displayed in the application.

Because Trzask AI is a digital service delivered immediately after payment confirmation, payments are generally non-refundable once access has been provisioned or the service has been used, unless a refund is required by applicable law.

A refund may still be considered in situations such as a duplicate charge, confirmed technical failure during provisioning, a charge processed in error, or another verified case where the user did not receive the purchased entitlement despite successful payment.

To request a refund or billing review, contact [email protected] and include enough information to identify the order, such as the order identifier, payment timestamp, account email, and a short explanation of the issue.

Unauthorized payment attempts, abusive refund behavior, payment fraud, or chargebacks may result in immediate suspension of premium access, reversal of granted entitlements, additional manual review, and temporary or permanent account restrictions while the matter is investigated.

Billing, complaint, and refund requests are handled by Oskar Trzaskawka, Gębarzewo 13, 62-241 Gębarzewo, [email protected] through [email protected]. We aim to review each case as quickly as reasonably possible, but response time may depend on the payment processor, evidence available, and the complexity of the issue.